Terms of use
Effective November 12, 2026
The service
DisputePacket, by Ettix, helps you organize the facts and files you provide for a Stripe dispute with reason “product not received” for a service into a PDF evidence packet, in your browser. It does not file, submit or send anything to Stripe, a bank or your customer, does not verify facts or redact files, does not give legal advice, and does not guarantee or predict any dispute outcome. DisputePacket is not affiliated with or endorsed by Stripe.
Free and paid use
- Free: case entry, missing-evidence checklist and its downloads, the complete on-screen preview, the watermarked PDF preview, the text for Stripe’s text fields and the sample case.
- Case packet: $39.00 USD, one time, for one case: the combined PDF packet and the per-category PDFs, re-downloadable while the case content stays the same. No subscription. The purchase is bound to the case ID and a SHA-256 fingerprint of the case content; it does not cover edited content or another case.
- Payments are taken by Square or PayPal. The unlock is issued only after the provider confirms the payment. If something went wrong with a purchase, contact us.
Your responsibilities
- Enter only accurate facts and attach only genuine, relevant records you are entitled to share.
- Redact card numbers, bank details and personal information that is not needed before attaching files.
- Review the packet before submitting it in Stripe, and submit before the deadline. Stripe submissions cannot be edited afterwards.
- Do not attempt to get around the payment verification or interfere with the service.
Output
The packet restates what you entered and contains copies of the files you attached. It is provided as is, without warranty. To the extent permitted by law, our liability is limited to the amount you paid for the affected case.
Your data
Case details and files are handled in your browser and never uploaded. See the privacy notice for exactly what reaches our server.
Changes
We may update these terms; the effective date above changes when we do. Purchases already made keep the scope described when you paid.